We are currently experiencing high call volumes on our support desk.

While we appreciate that you may have questions regarding the changes for Community Service Card, Under 14’s and ACC Services & Subsidy Updates, we advise you to search our Insight Customer Portal knowledge base, webinars, or refer to our release documentation to avoid delays while reaching our helpdesk.

If your query is not urgent, please contact our support team by:

  1. Logging a support ticket directly through the Insight portal at or
  2. Email

In both instances, please provide us a detailed description of the issue along with screenshots and we will respond to you as soon as possible.

We thank you for your patience and understanding.




  • Medtech is committed to providing innovative solutions and support services that delight our customers.
  • The Insight portal is just one of many ways for us to collaborate with you.

How to get started

  • If you have received an email invitation to sign up, click on the link to begin your journey
  • If you haven’t received an email invitation, or have misplaced it, and want to sign up, click here

What can you do?

  • We have some key features available, to get you going…
  • From ‘Help Desk’ you can:
    • Search through our extensive knowledge library

    • Log and track your cases
  • From ‘My Profile’ you can:
    • Manage your portal account settings

    • Increase sign-in security

What’s coming?

  • Based on your feedback, we will start adding more features, such as…
  • Forums for open discussion
  • Insight into services & products that may be useful to you
  • Upcoming events